Guides
- How behavioral economics reshapes modern insurance product designEvery summer in Australia brings a familiar roll call of disclosures: bushfire advice for the Adelaide Hills, storm warnings for coastal Queensland, evacuation…
- Key Performance Indicators for Insurance Customer Service CentresThe Australian general insurance market processes millions of interactions every year across motor, home, commercial, and life cover lines. Whether the…
- Integrating Blockchain Into Transparent Parametric Claims SettlementParametric insurance pays when a defined event reaches a pre-agreed threshold, rather than after a traditional loss adjustment process. A policy might respond…
- Tax Treatment Of Deferred Acquisition Costs For Life InsurersDeferred acquisition costs (DAC) sit at the intersection of financial reporting, tax law, actuarial modelling and operational control. For a life insurer, the…
- Using Automation To Improve Agent Commission CalculationsAgent commissions sit at the intersection of sales, finance, distribution, compliance and customer administration. Every policy transaction can affect the…
- How To Develop A Risk Appetite Statement For An Insurance EnterpriseAn insurance enterprise needs a clear view of how much uncertainty it is prepared to accept while pursuing sustainable growth. A risk appetite statement turns…
- Managing the Financial Impact of a Large-Scale Cyber ClaimA large cyber insurance claim can quickly become a balance-sheet event rather than a straightforward indemnity exercise. The insured may be paying for forensic…
- Best practices for auditing policy administration systemsPolicy administration platforms quietly carry enormous weight inside Australian insurers. They handle new business intake, endorsements, renewals,…
- Building a vendor scorecard for insurance technology decisionsInsurance technology spending across Australian general insurers and life offices continues to climb as claims, underwriting and policy administration systems…
- Climate Modeling Reshapes Property Insurance Reserving PracticesAustralia's property insurance market has long balanced the country's vast geography against a punishing catalogue of natural disasters. From the bushfire…